Weatherill Essentials Support Portal Privacy Policy
Effective Date: 7th Nov 2025 AEST (Syd/Mel)
This Privacy Policy describes how Weatherill Essentials ("we," "us," or "our") handles your personal information when you use the Weatherill Essentials Support Portal (the "Portal").
The Portal is hosted at the primary domain https://weatherillessentials.tawk.help, which is also accessible via Support.weatherillessentials.com.
2. Information We Collect
We collect personal information directly from you when you utilize the services within the Portal, including live chat and ticketing support. The information we collect is strictly limited to what is necessary to assist you.
Contact Information: Your name, email address, and phone number.
Support Data: Any other relevant information needed to assist you with your support request (e.g., ticket details, chat transcripts).
Support Email: For support via email, please use our official support address: [email protected].
3. Purpose of Data Collection and Use
The information collected is used solely for the purpose of effectively and efficiently handling your support requests and inquiries related to all aspects of Weatherill Essentials, including:
Core Store Support: Retail and product inquiries related to country clothing, rustic home décor, durable cookware, and connectivity solutions.
Tech Division Support: Support for digital tools, applications, websites, and games.
Media Division Support: Inquiries related to music, literature, and digital creator management.
4. Data Protection and Sharing Policy
We do not sell or give your personal information to third parties.
Legal Exception: The only exception to this commitment is if the disclosure of your information is required by the Law (e.g., in response to a court order or legal process).
5. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Tasmania, Australia. By using the Portal, you consent to the exclusive jurisdiction of the Tasmanian courts for the resolution of any disputes related to this policy.
6. Data Security
We implement reasonable security measures designed to protect the information we collect against unauthorized access, disclosure, alteration, or destruction.