Weatherill Essentials Support Portal Terms of Service
Effective Date: 7th Nov 2025 AEST (Syd/Mel)
By accessing, browsing, or otherwise using the Weatherill Essentials Support Portal (the "Portal"), you agree to be bound by these Terms of Service (the "Terms"). The Portal is hosted at the primary domain https://weatherillessentials.tawk.help, which is also accessible via Support.weatherillessentials.com.
If you do not agree to these Terms, you must not use the Portal or its services.
2. Scope of Service
The Portal is designed to provide comprehensive support, information, and assistance for all products and divisions of Weatherill Essentials. The services provided include:
Access to self-help articles and documentation.
Live chat support.
Ticket submission and tracking.
Contact for Support: The official support email for ticketing is [email protected].
The Portal provides support for the following divisions:
| Division | Focus |
|---|---|
| Weatherill Essentials Tech | Digital tools, applications, websites, and games support. |
| Weatherill Essentials Publishing | Publishing and creator management-related inquiries (music, literature, digital creators). |
3. User Obligations and Conduct
3.1. Accurate Information: You agree to provide accurate, current, and complete information when submitting a support request or engaging in a live chat.
3.2. Appropriate Use: You must use the Portal services only for lawful and legitimate support purposes. You must not use the services to submit or transmit:
* Malicious, illegal, or offensive content.
* Any material that infringes upon the intellectual property rights of Weatherill Essentials or third parties.
* Viruses, malware, or any other destructive code.
4. Intellectual Property
You acknowledge that all content, articles, logos, and materials within the Weatherill Essentials Support Portal are the exclusive property of Weatherill Essentials or its licensors, protected by Australian and international copyright laws. Your use of the Portal does not grant you any right or license to use any trademarks or copyrighted material.
5. Limitation of Liability
The Weatherill Essentials Support Portal and its services are provided on an "as-is" and "as-available" basis. Weatherill Essentials makes no guarantees regarding the timeliness, completeness, or accuracy of the support provided. To the maximum extent permitted by the law, Weatherill Essentials shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your use of, or inability to use, the Portal or the information contained within it.
6. Privacy Policy
Your use of the Portal is also governed by the Weatherill Essentials Support Portal Privacy Policy, which is incorporated into these Terms by reference. You agree that you have read and consent to the practices described in the Privacy Policy, which details the collection of your name, email, phone number, and relevant assistance information, and our commitment to not sell or give data to third parties unless required by Law.
7. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Tasmania, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of Tasmania for the resolution of any disputes.